We hope that you're very happy with your purchase, however if for any reason you wish to return your items, please do so within 30 days of receiving your order (in new, uninstalled condition and original packaging) for a full refund or credit note . Your refund amount will be less any delivery paid.
For any orders which have been damaged in transit, we must be informed within 48 hours of delivery. For any items deemed to be faulty,please inform us within 5 days of receiving the product. Please read product descriptions and assess photos carefully.
Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need - including swatches, finish samples etc.
Note that a request to return items totaling more than $1,000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
EXCEPTIONS - We cannot accept returns of:
Products that have been clearly identified as non-returnable on the Product Details Page
Products that have been installed or assembled
Products that are not in the original condition and packaging
Bedding or other linens that have been opened (even if washed).
Products that are Made-to-Order, Custom or Special Order to your specifications
Large quantities of the same product (5 or more)
We doubt you’d ever want to send something back, but things happen. We understand. Returns must be requested within 30 days of receipt in original condition. Please head over to rossetahome.myreturnscenter.com. We will make the process easy!
In addition, you can email us at email@example.com prior to return with your name, order number and details of the item you wish to return.
Please return to the address below and insure that you include the above info in the package:
2220 Meridian Blvd #AAG284
Minden NV 89423
IMPORTANT NOTE: *Please keep record of the tracking number associated with your package.* This is how we reference your Return/Exchange.
All returns must be in their original condition and packaging. Tracking number must be included.
Please ensure that items are packaged securely. We strongly recommend that you use signed for, insured delivery and keep the receipt.
We've made this process easy!! All we ask is that returns are requested within 14 days of receipt of your order. Please head over to rossetahome.myreturnscenter.com.
Please note that as bespoke or personalised items have been made to order, we cannot accept returns on these items, unless faulty.
We cannot accept responsibility for any items lost or damaged in transit.
Unless the item is faulty, returns will be at your own cost.
We are not able to refund the original delivery cost on returned items (unless faulty).
We also cannot accept any responsibility for any interest charges on your credit card whilst waiting for a refund.
Please allow up to 14 working days once we receive your item for the refund to show in your account.
Don’t panic! Whilst we take every care to ensure your item arrives with you in once piece. If a product appears to be damaged, please reach out to firstname.lastname@example.org with a photo that shows the damage and we will be happy to assess the claim. occasionally items do get damaged during transit. Please inform us within 48 hours of receipt if your item has been damaged during transit.
For items deemed to have a manufacturing fault, please inform us within 7 days of receipt.
For any faulty / damaged items, we will ask for a photograph of the product to be sent prior to return.
Please do not destroy or throw away any product or packing, even if it's faulty, before we have confirmed how we wish to proceed.
If your package is being returned to the sender (our warehouse), it’s usually because the shipping/delivery address was incorrect, or because nobody was present at the delivery location to receive the package. Please be sure to contact us if your package is being returned to our warehouse so we can address the situation ASAP!
If you believe that you have received the incorrect item, first of all, we’re sorry. Second of all, please contact us so we can resolve the issue immediately. We will ask for photo evidence, so to speed things along, please provide a photo of the item when contacting us. As soon as we confirm that you did in fact receive the wrong item, we will be more than happy to send a replacement package.